We respect your privacy and we are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. 

THE PURPOSE OF THIS PRIVACY NOTICE  

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you enquire or purchase a product or service. 

This website is not intended for children and we do not knowingly collect data relating to children. 

It is important that you read this privacy notice, together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them. 

CONTROLLER  

Partners In Training is the data controller and responsible for your personal data. 

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below. 

CONTACT DETAILS  

We are Partners In Training, a division of York Associates International Limited, a company registered in England and Wales with company number 04943654. 

You can write to us at Partners In Training, Peasholme House, St. Saviours Place, York, YO1 7PJ, UK.  Our VAT registration number is +44 1904 636771 

You can also contact us by emailing [email protected].   

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. 

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES  

This privacy notice sets out most of your rights contained in the EU General Data Protection Regulations (GDPR) that are effective from 25 May 2018. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 

THE DATA WE COLLECT ABOUT YOU 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• identity Data including first name, last name, username or similar identifier, marital status, title, date of birth and gender. 

• contact data including billing address, delivery address, email address and telephone numbers. 

• financial data including bank account and payment card details. 

• transaction data including details about payments to and from you and other details of products and services you have purchased from us. 

• technical data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 

• profile data including any username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

• usage data including information about how you use our website, products and services. 

• marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences. 

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. 

We do not collect the following Special Categories of Personal Data about you: details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership and genetic and biometric data. We do collect medical information on our clients to allow us to provide a service, as well as details of criminal convictions and offences as required by law when recruiting service providers and other stakeholders. 

IF YOU FAIL TO PROVIDE PERSONAL DATA  

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

HOW IS YOUR PERSONAL DATA COLLECTED? 

We collect data from you through:

1. direct interactions. This means that you may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

• apply for our products or service 

• create an account on our website

• request marketing to be sent to you

• enter a promotion or survey

• give us some feedback

2. Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. 

 HOW WE USE YOUR PERSONAL DATA 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

• where we need to perform the contract we are about to enter into or have entered into with you. 

• where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

• where we need to comply with a legal or regulatory obligation. 

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. 

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA  

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

Purpose / Activity
Type of DataLawful basis for processing, including basis of legitimate interest 
To register you as a new customer Identity 
Contact 
Performance of a contract with you 
To process and deliver your order including: 
manage payments, fees and charges 
collect and recover money owed to us 
Identity 
Contact 
Financial Transaction 
Marketing & Communications 
Performance of a contract with you 
Necessary for our legitimate interests (to recover debts due to us) 
To manage our relationship with you, which will include: 
notifying you about changes to our terms or privacy policy 
asking you to leave a review or take a survey 
Identity 
Contact 
Profile 
Marketing & Communications 
Performance of a contract with you 
Necessary to comply with a legal obligation 
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) 
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Identity 
Contact 
Technical 
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) 
Necessary to comply with a legal obligation 
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences 
Technical 
Usage 
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) 
To make suggestions and recommendations to you about goods or services that may be of interest to you 
Identity 
Contact 
Technical 
Usage   Profile 
Necessary for our legitimate interests (to develop our products/services and grow our business 

MARKETING    

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us [or if you provided us with your details at some other time and, in each case, you have opted to receiving marketing communications from us]. 

We will get your express opt-in consent before we share your personal data with any company outside of our group of companies for marketing purposes. 

OPTING OUT  

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions. 

COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

CHANGE OF PURPOSE  

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation of how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

DISCLOSURE OF YOUR PERSONAL DATA  

We will not disclose your personal data to any third parties without your specific consent unless: 

we are required to do so by law; or 

where we choose to sell, transfer, or merge parts of our business or our assets. 

Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

INTERNATIONAL TRANSFERS  

We will not transfer your personal data outside the European Economic Area (EEA) unless we have your permission. 

DATA SECURITY  

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have need to know for business reasons. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

DATA RETENTION  

HOW LONG WILL YOU USE MY PERSONAL DATA FOR? 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

By law we will retain basic information about our customers (including contact, identity, financial and transaction data) for seven years after they cease being customers for tax purposes. 

In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information. 

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

YOUR LEGAL RIGHTS 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

If you wish to exercise any of your rights set out above, please contact us. 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

YOUR LEGAL RIGHTS  

You have the right to: 

GLOSSARY  

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. 

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. 

THIRD PARTIES

 • Service providers acting as processors, who provide IT and system administration services  

• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide banking, legal, insurance and accounting services. 

• Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances. 

 COOKIES AND OTHER TECHNOLOGIES WE USE 

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us. 

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions. 

We use cookies for the following purposes: 

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information. 

Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

Analytics cookies – these cookies are used to track the use and performance of our website and services 

Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement.  

They are usually placed on the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation. 

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform.  For more information about cookies, visit https://ico.org.uk/for-the-public/online/cookies/.  We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here.  If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page. 

CONTACT INFORMATION 

If you have any questions about the information contained within this policy, please contact us:

Data Protection Officer

Partners In Training

Peasholme House 

St Savour’s Place

York

YO1 7PJ

Telephone: + 44 (0) 1904 636771

Email: [email protected]  

Information Commissioners Office (UK Supervisory Authority):

Telephone: 0303 123 1113

Email: [email protected] 

CHANGES TO THIS PRIVACY POLICY 

We reserve the right to make change to this Privacy Policy. 

Last modified: 24 May 2018