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Case Study #2 Train the Trainer

Affiliate Trial Effectiveness Programme (ATEP)

A global improvement programme aimed at increasing productivity in Clinical Trial Operations.

The Client's Needs

Globally across several projects, new SOPs were to be implemented as part of ATEP. Targeted training to enable frontline users to understand and implement the contents of the SOPs was required by the client.

In essence, the client's needs were:

  • training of trainers within the organisation
  • design of training materials and assessment of training
  • application of a strategy to manage the Change Process

What We Did

After taking a deep breath, we quickly realised that before we set about designing training material or training trainers, we needed to find out the existing level of knowledge and awareness around these SOPs. Once our research identified where the knowledge gaps were, it then became clear what we needed to teach, and how we could best tailor the training and learning approach.

Partners in Training then developed training material and implemented training plans. Practical, teach-to-target, interactive and fun workshops were organised. These Train the Trainer workshops were led in a way that demonstrated the proposed methodology, combining theory and practice and offering feedback on performance.

At the same time, Partners in Training designed and ran 4 regional "Change Process" meetings in Europe, North America, Japan & South Korea, and in International Operations.

How It Went

The training was very well received with the Project Manager noting that Partners in Training's expertise and experience has helped drive the wider programme process.

As a result of the success, Partners in Training was asked to deliver training to affiliates and also asked to return to work on Wave 2 of the programme.

Our Resources, Your Success

Strong project management of complex programmes in a global setting, strong training skills, good collaborative skills and experience with training people of cultural diversities within.

The Partners in Training team led the client to have full trust in us to deliver, on time and to specification, highly, effective training.

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